FAQ
It’s not possible to add more items after completing your purchase. If the order was placed with the Standard Delivery option, we may be able to remove items or cancel your order if you contact us within 24 hours. Then you can replace your order with all the desired items included. We are unable to make any changes to orders being sent with Next Day delivery.
By standard, all our products are sold without price tags and within a lovely packaging that fits pretty well as a gift, meaning it to someone else or as a special treat to yourself.
Prices are removed from the product and there are no invoices with prices sent with the order, as those will be sent to you by email.
This is usually because you have used the code previously and the information is stuck in your cache and cookies. Try clearing your cache and cookies – you will need to re-accept our website’s cookies in order to place the order. Alternatively, you can try to place the order through an incognito browser window.
You can return items purchased online in our website within 14 days after purchase by complying with the conditions described in our Delivery & Returns page and filling out our return form. Ornamental operates with a free-return delivery policy, meaning you will have no cost when returning a product to our premises.
All items must be returned in a fully resalable condition, which means being unused and in the original packaging.
We reserve the right to refuse a return on items deemed not to be resealable. For hygiene reasons, earrings can only be returned if unopened and still within fully sealed tamper-proof packaging.
To return the product(s) purchased using a promotional offer, you may need to return any item gifted to you as part of the promotion. Refunds are made to the original payment method.
We are committed to eliminating all plastic from our carrier bags and reducing the plastic content in our jewellery boxes. As a standard, all our products are sold without price tags and within a lovely packaging that fits pretty well as a gift, meaning it to someone else or as a special treat to yourself.
Your Ornamental jewellery must be handled with care at all times. We recommend keeping it out of reach of small children, babies and animals, and removing it before showering, exercising and swimming, also avoiding contact with chemicals, perfumes, lotions and similar products, to prevent tarnishing. In order to help you to take care of your jewellery, we will send you the Ornamental Cleaning Cloth that should be used to clean it. We also recommend keeping your jewellery separately in the packaging we sent you with your order.