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Delivery Policy


After completing your purchase, you will receive an email message which allows you to track your delivery. You will have the option to have your order either placed in a safe place or left with a neighbour. Please observe our Terms and Conditions for information on how to report an issue with your delivery.


Delivery charges 


United Kingdom

Standard UK Delivery (tracked) - Free

Order Monday to Sunday for delivery in 2-4 working days 

Next Day UK Delivery (tracked) - £3.75 

Order Monday to Saturday before 11am for delivery in 1 working day

Rest of the World

International Standard Delivery (tracked) - £10.95 (Free for orders over £60)

Order Monday to Sunday for delivery in 7-15 working days

General information for International Delivery

- Observe that international taxes and import duties are not included and will not be covered by Ornamental. Please check the rules and laws in your individual country. 

- The delivery times are estimate only and it doesn't include customs processing time;

- Delivery times may differ according to each country particular circumstances;

- All deliveries are tracked and some of them may be requested to be signed for when receiving the package;

- Please, be aware that UK public holidays will affect your expected delivery date;

- Weekend delivery varies globally according to the courier. 

Still have a question? Send us a message or use our online chat.